Our Commitment
3-year structural warranty. Systems with service networks across the country. We stand behind every van we build, wherever the road takes you.
This page is a summary. The written warranty for your build has the full terms.
Our Promise
Every Sequoia + Salt conversion goes through strict quality control before it leaves our facility. But our relationship doesn't end at delivery. Most RVs come with 1 year of basic coverage. We give you 3 years on our structure and cabinetry and 2 years on our system installs, with every major system also backed by the brand that makes it. Your warranty transfers if you sell the van.
You'll be out traveling, not parked in a driveway in New Jersey. So we plan for that from the first design call. We choose systems from companies with service networks across the country.
Our structure, cabinetry, insulation, and sealing are covered for 3 years / 36,000 miles. Our install work on every system is covered for 2 years / 24,000 miles. Coverage transfers to the next owner if you sell the van. The parts in each system are covered by the brand that makes them.
All structural work, cabinetry construction, cabinet mounting, and hardware installed by our team is covered against defects in workmanship.
The parts are covered by the brand that makes them. Victron, for example, covers most of its power products for 5 years.
Pumps, heaters, tanks, and fixtures are covered by their makers. Freeze damage from skipping winterizing is not covered.
Heaters, AC units, and hydronic systems are covered by their makers. Aqua-Hot gives a 2-year limited warranty on parts and labor.
Seals age with sun, cold, and miles, so check roof vents, windows, and other seals at least once a year and reseal as needed.
Racks, running boards, awnings, and other parts are covered by their makers.
Making a Claim
We keep it simple. You deal directly with our team.
Call 732-357-3483 or email service@sequoiasaltvans.com. Then send the details in writing, with photos, to service@. Written claims are required.
Our team looks at the issue, often by phone or with photos. We confirm whether it is covered and lay out next steps.
For system issues, we work with the maker's service network to get it fixed. Structural and cabinetry repairs are done at our Manasquan, NJ facility. Covered work is done at no charge.
We finish the work, walk you through what was done, and confirm everything runs right before you go.
If something isn't working, contact us before anyone works on your van. Most problems can be found by phone and photos, and we bring in the maker's own tech support when needed. To keep a repair covered:
Whether a problem comes from our install or from the part is decided by our diagnosis, checked against the maker's specs and with the maker's input when needed. We don't cover or pay back repairs made without our OK.
Important Notes
Our warranty covers our workmanship. It does not cover:
The written warranty for your build has the full terms.
Systems: parts like Aqua-Hot hydronic systems, Velit heaters, Dometic AC units, Isotherm refrigerators, Maxxair fans, and Victron power systems carry their makers' warranties. We help you with those claims and with finding the maker's service network.
Structure and cabinetry: repaired at our Manasquan, NJ facility by the team that built your van, unless we discuss and agree on another plan with you.
Here is what we check on every build before delivery.
